Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Thornbury | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Thornbury is a GPhC registered online pharmacy weight loss clinic serving patients in Thornbury, UK. We are committed to protecting your personal data and handling it responsibly in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are Pharmacy Weight Loss Thornbury, a GPhC registered pharmacy (Registration No. 9012511). We act as the data controller for the personal information you provide to us. Our contact details are provided at the end of this policy.

2. Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

• Personal details: Name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical data relevant to your weight loss treatment
• Payment information: Transaction details processed securely through our payment provider
• Communication records: Records of any correspondence between you and our pharmacy team
• Technical data: IP address, browser type, and device information collected when you use our website

3. How We Use Your Data

Your data is used for the following purposes:

• To assess your suitability for weight loss treatments and provide pharmacist-approved prescriptions
• To process and dispatch your orders — orders are typically delivered within 1 working day once approved by our pharmacist
• To maintain accurate patient records as required by pharmacy regulations
• To communicate important information about your treatment or order
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

Our legal bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies to keep the website functioning correctly, analytical cookies to understand site usage, and preference cookies to remember your settings. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, we may share relevant information with your GP or other healthcare professionals involved in your care
• Delivery partners: We share necessary details with our courier services to fulfil your order
• Payment processors: Secure payment providers process your transaction data on our behalf
• Regulatory bodies: We may disclose information to the GPhC, NHS, or other regulatory authorities when legally required

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment and transaction records are kept for 6 years for legal and financial compliance purposes.

7. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures, including encryption and secure access controls, to protect your information against unauthorised access, loss, or disclosure.

8. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also have the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Thornbury
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all enquiries within 48 hours.